Matcha Charm
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Shipping within Germany via DHL - Parcel
Free shipping on orders over €60. For orders under €60, shipping costs €3.90.
Shipping within Belgium, the Netherlands, Luxembourg, France, and Austria via DHL - Parcel
Free shipping on orders over €60. For orders under €60, shipping costs €7.90.
Shipping costs within the EU via DHL - Parcel are€7.90.
Shipping costs to Switzerland via DHL Parcel are€15.
Returns
All items can be returned within 14 days at your own expense, no reason needed. You can register your return in our returns portal. If you have any further questions about returns, please visit our FAQ page.
Promotion: When returning a promotional item, all included in the promotion must be returned.
Information on how to care for the material can be found here.
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Sign Up NowFREQUENTLY ASKED QUESTIONS
How long does shipping take?
The delivery time via DHL parcel is usually:
- 1–4 business days within Germany
- 2–5 business days outside Germany
In the event of increased shipping volume, delivery may be slightly delayed.
You can check the shipping status of your package at any time using your tracking ID.
If you placed your order over the weekend, it will not be processed until the next business day.
Note: For orders containing different items, the delivery time of the product with the longest delivery time applies. You can always find this information listed with each product.
Is there a discount code?
As a member of our Hey Marly Club, you can earn points with every purchase, which you can later redeem for discounts in our online store and at our store in Cologne. Also, sign up for our email newsletter so you don't miss out on any offers and exclusive deals!