Right of withdrawal
Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you must notify us (Hey Marly GmbH, Vogelsanger Straße 80a, 50823 Cologne, Germany, service@heymarly.com, Phone: 0221 29294830) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample withdrawal form for this purpose, though its use is not mandatory. You may also exercise your right of withdrawal online at https://www.heymarly.com/pages/widerruf. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the withdrawal notice as well as the date and time of its receipt.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return the goods to us immediately and, in any case, no later than fourteen days from the date on which you notify us of your withdrawal from this contract.
Notify us of your cancellation here: Right of Cancellation
The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
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Sample cancellation form (If you wish to revoke the contract, please complete and return this form). – To Hey Marly GmbH, Vogelsanger Straße 80a, 50823 Cologne, Germany, service@heymarly.com – I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only in the case of notification on paper) – Date |