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Shipping to Germany via DHL - Colis
Free shipping on orders of €60 or more. For orders under €60, shipping costs €3.90.
Shipping to Belgium, the Netherlands, Luxembourg, France, and Austria via DHL-Colis
Free shipping on orders of €60 or more. For purchases under 60 €, shipping costs are 7.90 €.
Shipping costs within the EU via DHL - Colis are 7.90 €.
Shipping costs to Switzerland via DHL - Parcel are 15 €.
Returns
All purchased items can be returned within 14 days without giving a reason and at your own expense. You can register your return on our returns portal. If you have any questions regarding returns, please feel free to consult our FAQ page.
Promotion: When returning a promotional item, all items included in the promotion must be returned.
Length: 20 cm, Width: 7.5 cm, Height: 14.5 cm, Shoulder strap length: 86–152 cm
shoulder bag
You can find information on how to care for the materials here.
FREQUENTLY ASKED QUESTIONS
How long does delivery take?
The delivery time for DHL packages is generally as follows:
- 1–4 business days in Germany
- 2–5 business days outside of Germany
If there is a high volume of shipments, delivery may be slightly delayed.
You can check the shipping status of your package at any time using your tracking number.
If you placed your order over the weekend, it will not be processed until the next business day.
Note: For orders containing multiple items, the applicable delivery time is that of the product with the longest delivery time. This information is always listed on the relevant product page.
Is there a discount code?
As a member of our Hey Marly Club, you can earn points with every purchase, which you can then redeem for discounts in our online store and at our store in Cologne. Be sure to subscribe to our email newsletter so you don't miss out on any exclusive offers or promotions!