Returns Portal

Thank you for your order from Hey Marly, even if you'd now like to return it. Simply enter your order number and your ZIP code (or phone number) to request a return. We'd love to welcome you back to our online store soon.

We would like to inform you that there is a fee for your return. A return label from the service provider DHL or Exporto (for Swiss customers) will be provided to you after you submit your return request. A fee of €5.00 for shipments from Germany, €11.50 for shipments within the EU, and €18.00 for shipments from Switzerland will be charged.

If you have a complaint or any questions, please contact our customer service team at the following email address, including your order number and relevant photos: service@heymarly.com. Together , we’ll find a solution for you. 

You'll also find many answers in ourHelp Center. Feel free to take a look.

Tip: If you did not provide a phone number when placing your order, please use your ZIP code for identification.

Would you like to return your sandals and did you receive a topping with them? Don't forget to return it as well.

Your Hey Marly team
, Sarah, Steffi, Claudia, and Manuela