Returns Portal

Thank you for your order at Hey Marly, even if you now wish to return it to us. Simply enter your order number and ZIP code (or phone number) to request a return. We look forward to welcoming you back to our online store soon.

Please note that a fee applies to your return. A return label from the service provider DHL or Exporto (for customers in Switzerland) will be provided to you after you complete the return registration. For shipments from Germany, €5.00 will be deducted; for shipments within the EU, €11.50; and for shipments from Switzerland, €18.00.

If you have a complaint or questions, please contact our Customer Service Team in advance with your order number and clear photos at the following email address: service@heymarly.com. Together , we’ll find a solution for you. 

You can also find many answers in ourHelp Center. Feel free to stop by.

Tip: If you did not provide a phone number with your order, please use your ZIP code for identification.

If you want to return your sandals and received a free topping them, please remember to send that back as well.

Your Hey Marly Team
, Sarah, Steffi, Claudia, and Manuela